FAQ
Frequently asked questions
What countries do you ship to?
We currently ship to the United Kingdom only. We’re looking into expanding to other countries in the future.
How much does shipping cost?
We offer free standard shipping on all UK orders. There are no hidden fees, and all prices include VAT.
How long will it take for my order to arrive?
Orders are processed within 1–3 business days, then delivered within 3-4 business days. Total delivery time is estimated at 4–7 business days.
Will I get a tracking number?
Yes. Once your order has been shipped, you’ll receive an email with your tracking number and carrier details.
How much does shipping cost?
Shipping is completely free on all orders. You won’t be charged any additional costs at checkout. We cover all shipping fees so you can enjoy a smooth and worry free shopping experience.
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, we can update your shipping address. Please contact us as soon as possible at info@colliam.com.
What is your return policy?
We offer a 30‑day return window. Items must be unused, in original packaging, and suitable for resale. For more details, see our Return & Refund Policy.
Who pays for return shipping?
If the product is damaged, defective, or incorrect, we’ll provide a prepaid return label. For personal reasons (e.g. change of mind), the customer covers return shipping costs.
How long does it take to get a refund?
Refunds are processed within 7 business days after we receive and inspect your returned item.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, Maestro, Shop Pay.
How can I contact you?
You can reach us by email at info@colliam.com, by phone at +447577003575, or via our contact form on the website.
Customer Support Opening Hours:
Monday – Friday: 08:00 AM – 05:00 PM
Saturday – Sunday: Closed
We usually respond to all inquiries within 24 hours on business days.
All times are in UK time (GMT in winter, BST in summer).
Contact us
Contact Information
Still have questions? Feel free to contact us using the information below or visit our FAQ page.
Website and Company Name: Colliam
Address: 32 Kinburn Street, London, SE16 6DE, United Kingdom
Email: info@colliam.com
Phone: +447577003575
Company Number: OC458105
We usually respond to all inquiries within 24 hours on business days.
Customer Support Opening Hours:
Monday – Friday: 08:00 AM – 05:00 PM
Saturday – Sunday: Closed
All times are in UK time (GMT in winter, BST in summer).
Follow us on Instagram: @colliamhome